Frequently Asked Questions
When do I have to place my order?
Fridays by 9 pm for Monday pick-up/delivery
Sundays by 7 pm for Wednesday pick-up/delivery
To place an order, take a minute to register with Bottle, our ordering app, via the Order Online page. Once registered, you’ll receive weekly text reminders to place your order. We also offer subscriptions (automatically receive 5 or 10 meals per week) for anyone who wants an assured abundance of fresh meals without the hassle of placing an order every week.
When can I get my food once I place my order?
When placing your order, you can choose Monday or Wednesday to receive meals. You will need to place separate orders to have meals delivered on both days. Food is delivered in the morning and remains at your chosen location until you pick it up. We refrigerate your meals at each pick up spot, so you don’t have to worry about them staying cold. Home delivery is brought right to your door early in the morning before 6 am.
Where do I pick up my food?
We have several locations throughout the Capital Region. Check out our pick up locations page to see which spot is most convenient for you. If you find that there is no location nearby, you may opt for home delivery, for which there is a small $15 charge. Meals are dropped off early in the morning, so you can grab them just as you wake up.
Please feel free to contact us if you have any suggestions for a new pick up location.
Do I have to order a minimum number of meals?
No, there is no minimum amount required. You can get one meal or thirty, it’s all up to you!
We do offer weekly subscription (5 meals or 10 meals) and you can always add more meals, breakfasts, meal basics or snacks, but there needs to be minimum of 5 or 10 meals.
How long can I keep the food in my refrigerator?
Our food has a shelf life of approximately five days. We recommend splitting your order between our two pick up days, Monday and Wednesday, to guarantee the freshest possible meals. Some meals are also freezer-friendly, but this is up to your discretion.
Are the containers microwaveable and reusable?
All of our containers are microwave safe, dishwasher safe, and reusable. In solidarity with the environment, we strive to use the fewest number of containers when packaging your order. For instance, if you place an order for multiple portions of a Meal Basics option, we will use one big container as opposed to several smaller ones for each portion.
How do I pay?
We process all payments through Stripe. Your credit card information will be stored in Bottle (securely). After it is entered you won’t have to worry about entering it in with each order.
How do I setup my Bottle account for the first time?
To sign up for an account, go to our Order Online page. Create an account using your phone number. Bottle will send you a text with your login token. Once you open your account you can view our menu and pick the right plan for you.
Do you list the ingredients to your meals? What if I have a specific food allergy?
We do list all the ingredients for our meals on our website (visit our Nutrition page above).
Please contact us regarding any questions on specific food allergies. We are more than happy to work with you on making our food safe for you to eat. Making adjustments for your health is hardly a burden – we want our meals to be more than just a means to fit your macros, or a quick fix prevent you from keeling over. We aim for an enjoyable, palate-fulfilling experience that you look forward to on a physical and emotional level. If you can’t eat safely and happily, then we are not doing our job.
How do I change my order for the week?
Log in to your account or click the link that was sent to you via text or email. At the top of the page, you will see “order confirmed” and “edit”. Click “order confirmed”. Then click on any of your order items in green and you’ll be able to make your selections. If you have any issues feel free to contact us directly through the bottle number.
How do I skip a week?
There are several ways to skip a weeks order. Once you receive an order reminder text you can reply back “Skip” and it will automatically skip that week’s order. The next option is to log into your account and at the top of the menu screen click “Skip this week”. If there are any issues feel free to contact us directly.
How do I put my subscription on pause?
Log into your account page. Click on the “edit” for the subscription you would like to pause. Scroll to the bottom of the page to the section “pause”. Enter the dates range for pausing your account.
How do I cancel my subscription?
Log into your account page. Click on the “edit” for the subscription you would like to cancel. Scroll to the bottom of the page to the section “actions”. Click “cancel subscription”.